AC17 National Trainings

Two National Training Options

*Training fees apply - See below for more details*

Fair Housing & Customer Service – Linch Pins to a Successful Program

Wednesday, September 27,2017 – Day 1 – Starts at 10:00am
Thursday, September 28,2017 - Day 2 - Starts at 8:30am
Speaker: Nan McKay & Associates

Training fee of $695 applies (includes full conference)*

Program and Maintenance staff are often the first to connect with residents when problems arise.  These staff play a critical role in how your agency responds to an array of issues including fair housing and customer complaints.  Geared towards program and maintenance staff who interact with residents the most, this training offers practical examples and interactive approaches to help your staff respond in difficult circumstances.  The session will also address how to deal with upset tenants and how to identify potential fair housing issues.  Don’t’ miss this two day course to help ensure your staff have the tools and strategies to succeed.


Public Safety Mental Health First Aid & Crisis Management Certification

Thursday, September 28,2017 - ALL DAY - Starts at 8:30am
Speaker: NAMI Representative
*Training fee of $545 applies (includes full conference)*
*Advanced registration is required – FULL*

Mental Health First Aid USA is an 8-hour course that teaches a 5-step action plan encompassing the skills, resources, and knowledge to help an individual in crisis connect with appropriate professional, peer, and self-help care. The course teaches the unique risk factors and warning signs of mental health problems plus builds understanding of the importance of early detection.  Most importantly, this course teaches individuals how to help someone in crisis or experiencing a mental health challenge.

Participants will receive a certificate upon completion of the program. Limit of 30 participants and advanced registration is required. Goals of program include:

  • Tools & techniques to defuse crisis situations
  • Better understanding of mental illness and the stigmas that surround it
  • Enable early intervention
  • Connect people to care and support