Administrative Support Technician: Management Support Clerk - St Paul PHA

Incumbents are responsible for answering and directing calls; answering basic questions regarding procedures or services provided; scheduling units for inspections; maintaining filing systems; receiving and processing a wide variety of forms and documents; and, typing a wide variety of reports, forms, memos and correspondence.

ESSENTIAL DUTIES INCLUDE:

  • Provides receptionist functions for management office including: acts as a clearinghouse for residents, staff, service providers and visitors to the management office; communicates with persons from diverse racial and cultural backgrounds, persons with multiple disabilities and/or limited or no English speaking skills; handles incoming phone calls; provides general information about PHA policies and procedures; directs inquires; and responds to clients in an appropriate manner.
  • Maintains accurate and current records and logs of vacant unit processing; provides regular and timely unit and resident information to Rental/Re-Exam, Accounting and Maintenance departments; contacts potential new residents to schedule times for lease signing and orientation; answers general questions and refers these to the appropriate staff person; prepares lease and other documents to facilitate move-in of new residents.
  • Maximizes resident awareness and compliance with regulations, lease obligations, rules and procedures; maximizes safety and security, resident satisfaction and quality of life issues; drafts correspondence, maintains management office files and resident files; maintains all needed forms and supplies; processes orders as needed.
  • Inputs data into computer systems including; move-ins, transfers and vacates, work orders, and move-in/move-out tenant data.
  • Provides clerical support to help manage hi-rises, family developments, and scattered site properties including: schedules appointments for interim interviews, logging and filing notices of rent termination, processing information on move out charges, schedules inspections; and advises Housing Manager on progress in meeting PHAS goals.
  • Provides information to service providers working in PHA buildings and community centers.

For an application and a complete Class Specification please go to www.stpha.org or call Human Resources at 651-298-5664, fax 651-228-3139.

REQUIRED QUALIFICATIONS: Graduation from high school or GED, and 6 months work experience in clerical, customer service, general office or relevant field.
PREFERRED QUALIFICATIONS: One year of relevant experience. Demonstrated experience working with ethnically, culturally and economically diverse populations.
Monday, August 28, 2017
Apply on-line at www.stpha.org