The primary purpose of this position is to supervise an assigned team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations when assisting participants and owners. The incumbent oversees the Authority’s Special Allocations programs, including Project Based, Moderate Rehabilitation, Single Room Moderate Rehabilitation, Tenant Based Vouchers, and other special initiatives as a Moving-To-Work Housing Authority.
All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Agency”) mission, vision and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
- Supervises the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff and investing in their professional development, acting on employee problems, and recommending and implementing discipline.
- Plans, organizes, and supervises the work team in participant and owner interaction, assisting in such areas as briefing and voucher issuance, request for tenancy approvals and affordability determinations, rent reasonableness determinations and lease-ups, income verifications and annual re-exams, hearings and terminations, and other technical program functions. Provides day-to-day leadership to the work team to ensure a high performance, customer service-oriented work environment.
- Responds to staff inquiries and provides guidance and direction regarding the application of regulations, policies, and procedures.
- Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Operating Procedures, Owner Manuals, and Participant Handbook.
- Analyzes and applies HUD’s Code of Federal Regulations and Public and Indian Housing notices ensuring that staff, families, and owners understand and comply with the rules; that the interests of program participants are served; and that the Authority is protected.
- Administers the selection of Project Based proposals and the execution and renewal process of Project Based, MOD Rehab, and SRO HAP Contracts, including analysis of contract rent increase requests from owners and document preparation for HUD approval.
- Manages relationships with developers, management companies, and external stakeholders as it pertains to Project Based Vouchers (PBV) and sponsor-based projects, including implementation of innovative and efficient means of facilitating vouchers and subsidies administered by MPHA.
- Conducts contract and regulatory education sessions with owners and managers so that they understand the complexity and the necessity of the regulations that affect them.
- Responds to escalating participant, owner, and neighborhood concerns, complaints, and issues.
- Assists staff and works with the Legal staff to conduct investigations and hearings on owner and participant program violations, including fraud and criminal behavior.
- Plans for and assists in carrying out activities of “uncovered” caseloads resulting from employee vacancies, ensuring regulations, policies, and processing deadlines are met to avoid adverse actions for participants or the Authority.
- Maintains logs, records, and files associated with project-based contracts and other assigned responsibilities.
- Prepares statistical, status, and productivity reports to support program analysis.
- Attends city, county, and other community meetings for various programs and issues.
- Performs other related duties as assigned.
Education and/or Experience
Bachelor’s Degree in business administration, public administration, or related field and a minimum of three (3) years of experience in the administration of affordable housing and the Section 8 Housing Choice Voucher program, including a minimum of one (1) year in a supervisory capacity. An equivalent combination of education and experience may be considered.
Must possess or have the ability to obtain an HCV Program Management Certification upon employment.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Office environment. The noise level in the work environment is usually moderate.